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Terms and Conditions

Effective date: 19 July 2026 Last updated: 19 July 2026

These Terms and Conditions govern access to and use of oopsnoinvoice.com, including its website, application, document-processing functionality, email intake functionality, and related services.

The Service is operated by:

MB Jūla Company code: 306970132 VAT number: LT100018893315 Registered address: Eduardo Andrė g. 14-5, LT-02232 Vilnius, Lithuania Email: info@oopsnoinvoice.com

In these Terms, MB Jūla may be referred to as “MB Jūla,” “we,” “us,” or “our.”

The business using the Service may be referred to as the “Customer,” “you,” or “your.”

By creating an account, selecting the checkbox confirming acceptance of these Terms, or using the Service, you agree to be bound by these Terms.

1. Business-to-business service#

The Service is intended exclusively for businesses, self-employed persons, sole traders, professionals, and other persons acting for purposes relating to their trade, business, craft, or profession.

The Service is not intended for consumers acting primarily outside their trade, business, craft, or profession.

By registering for or using the Service, you represent and warrant that:

  1. you are acting on behalf of a business or in connection with your professional activity;
  2. you are at least 18 years old;
  3. you have sufficient legal capacity to accept these Terms; and
  4. where you act on behalf of a legal entity, you are authorised to bind that legal entity.

The Service is currently intended for Customers established in the European Union or European Economic Area.

2. Description of the Service#

oopsnoinvoice.com is a document collection, analysis, matching, and organisation tool intended to help businesses prepare accounting-related documents before handing them over to an accountant or other qualified professional.

Depending on the available functionality, the Service may:

  • receive documents sent to a Customer-specific email address;
  • collect invoices, receipts, credit notes, bank statements, and related documents;
  • extract information from documents;
  • classify documents;
  • identify accounting periods;
  • parse bank statement transactions;
  • suggest matches between documents and bank transactions;
  • identify potentially missing documents;
  • flag documents or transactions for review;
  • rename and organise documents consistently; and
  • prepare a downloadable document bundle for a selected monthly accounting period.

Documents are currently submitted through email intake. Manual upload or other intake methods may be introduced later.

We may add, remove, replace, suspend, or modify Service functionality at any time in accordance with these Terms.

3. The Service is not an accounting service#

The Service is a supporting software tool. It is not:

  • an accounting service;
  • bookkeeping;
  • tax advice;
  • legal advice;
  • financial advice;
  • audit or assurance work;
  • regulatory reporting;
  • tax return preparation; or
  • a substitute for an accountant or another appropriately qualified professional.

The Service does not submit tax returns, accounting reports, regulatory filings, or payment instructions on your behalf.

The Service does not access or control your bank account and does not initiate payments.

You are responsible for ensuring that all documents, extracted information, classifications, transaction matches, missing-document warnings, and generated bundles are reviewed by appropriately qualified personnel before they are used for accounting, taxation, reporting, regulatory compliance, payment, or business decision-making.

4. Artificial intelligence and automated analysis#

The Service uses artificial intelligence and automated processing to analyse documents and related information.

For this purpose, we may send the following information to OpenAI or another approved artificial intelligence service provider:

  • complete PDF documents;
  • text extracted from those documents;
  • filenames;
  • email and attachment metadata;
  • document classifications;
  • dates, amounts, currencies, invoice numbers, supplier or customer information;
  • bank transaction information; and
  • other information reasonably required to provide document analysis and matching functionality.

By accepting these Terms and using the Service, you authorise MB Jūla to process Customer Content through OpenAI and other approved artificial intelligence or infrastructure providers for the purpose of providing the Service.

You acknowledge that documents may contain personal, confidential, financial, banking, commercial, supplier, customer, or employee-related information.

Artificial intelligence and automated analysis may produce results that are:

  • incorrect;
  • incomplete;
  • outdated;
  • duplicated;
  • incorrectly classified;
  • incorrectly extracted;
  • incorrectly matched;
  • missing relevant information; or
  • otherwise unsuitable for accounting or regulatory use without human verification.

The Service may fail to detect a missing invoice, incorrectly identify a document, incorrectly extract an amount, or incorrectly match a payment with a document.

You must not rely on automated results without appropriate review.

5. Use of Customer Content for product improvement#

Customer documents will not be used to train artificial intelligence models or manually improve document-classification systems unless the Customer separately and explicitly agrees to such use.

We may use genuinely anonymised and aggregated technical or operational statistics to maintain, secure, analyse, and improve the Service, provided such information cannot reasonably be used to identify:

  • the Customer;
  • an individual;
  • a supplier;
  • a customer of the Customer; or
  • the contents of a specific document or transaction.

We may introduce additional product-improvement functionality in the future. Where this materially changes how Customer Content is used, we will provide appropriate notice and, where required, obtain separate agreement.

6. Customer accounts#

Each account may be used for one identified business or legal entity unless we expressly agree otherwise.

You must provide accurate and complete registration and business information.

At the current project stage, each account is intended for use by a single authorised user. Multi-user accounts, employee access, and accountant access may be introduced later.

You are responsible for:

  • keeping your login credentials secure;
  • maintaining control over your Customer-specific inbound email address;
  • preventing unauthorised use of your account;
  • all activity carried out through your account;
  • informing us promptly of suspected unauthorised access; and
  • ensuring that your contact and billing details remain accurate.

You must not share your account credentials with unauthorised persons.

7. Customer Content and permissions#

“Customer Content” means documents, emails, attachments, data, bank transaction information, metadata, and other materials submitted to or processed through the Service.

You retain ownership of your Customer Content.

You grant MB Jūla a limited, non-exclusive right to host, copy, transmit, extract, analyse, classify, convert, organise, rename, and otherwise process Customer Content only to:

  • provide the Service;
  • secure and maintain the Service;
  • comply with applicable law;
  • enforce these Terms; and
  • provide support requested by you.

You represent and warrant that:

  1. you have the right to submit the Customer Content;
  2. you have a valid legal basis to process personal data contained in the Customer Content;
  3. you have provided any notices required by applicable data-protection law;
  4. submission and processing of the Customer Content does not infringe third-party rights;
  5. the Customer Content relates to your business or an entity you are authorised to represent; and
  6. you are authorised to instruct MB Jūla and its service providers to process the Customer Content.

Where MB Jūla processes personal data contained in Customer Content on your behalf, the Customer will generally act as the data controller and MB Jūla will generally act as the data processor.

Additional data-processing terms may be included in a separate Data Processing Agreement or incorporated into other contractual documentation.

8. Prohibited content#

You must not submit or process through the Service:

  • unlawful content;
  • malicious software, viruses, or harmful code;
  • documents obtained unlawfully;
  • content that infringes intellectual-property, privacy, confidentiality, or other rights;
  • passwords, private encryption keys, authentication tokens, or access credentials;
  • complete payment-card security codes;
  • government-classified information;
  • data relating to criminal offences unless processing is clearly lawful and necessary;
  • health records or other special-category personal data unless clearly necessary, lawful, and expressly supported by the Service;
  • documents unrelated to the intended accounting-document workflow; or
  • content designed to overload, test, reverse engineer, manipulate, or compromise the Service.

We may reject, quarantine, block, or delete malware, unsupported files, duplicate documents, prohibited content, or clearly irrelevant material.

9. Customer responsibilities#

You are responsible for:

  • checking that all expected documents were received;
  • reviewing document classifications;
  • reviewing extracted values;
  • verifying bank transaction data;
  • reviewing suggested matches;
  • identifying missing or duplicated documents;
  • checking generated filenames and monthly bundles;
  • maintaining legally required original documents;
  • maintaining independent copies or backups where appropriate;
  • meeting tax, accounting, reporting, payment, and regulatory deadlines; and
  • obtaining advice from an accountant or another qualified professional.

The Service must not be treated as the sole storage location for documents that you are legally required to retain.

You remain responsible for your accounting records, tax obligations, regulatory compliance, and business decisions.

10. Free pilot#

The Service may initially be provided as a free pilot or minimum viable product.

Unless otherwise stated in the Service, the free pilot includes processing of up to 10 uploaded attachments per calendar month.

For the purpose of the free pilot limit:

  • each uploaded email attachment counts as one document;
  • invoices, receipts, credit notes, bank statements, and other attachments count;
  • duplicate attachments may count;
  • unsupported attachments may count;
  • incorrectly classified attachments may count;
  • attachments that cannot be successfully processed may count; and
  • unused monthly allowances do not carry forward.

We may introduce reasonable technical restrictions, fair-use limits, file-size limits, file-type limits, processing limits, or storage limits.

The free pilot is provided without an uptime guarantee or service-level agreement.

We may modify, restrict, suspend, or discontinue the free pilot at any time. Where reasonably practicable, we will provide advance notice.

We may immediately restrict or suspend free-pilot access in cases involving:

  • a security risk;
  • suspected unlawful activity;
  • abuse;
  • excessive use;
  • attempted circumvention of limits;
  • malware;
  • infringement of these Terms; or
  • risk to the Service or another customer.

Free-pilot users will not automatically become paying customers.

Before any charge is made, the Customer must actively select a paid subscription and accept the applicable price and billing conditions.

11. Paid subscriptions#

We may introduce paid subscriptions in the future.

Available plans, document limits, usage limits, billing periods, and included functionality will be presented before purchase.

The exact pricing model may include:

  • a fixed monthly document allowance;
  • tiered subscriptions;
  • usage-based charges;
  • a base subscription combined with usage charges; or
  • another pricing structure displayed before purchase.

Unless otherwise stated:

  • subscriptions renew automatically each month;
  • prices are displayed inclusive of applicable VAT;
  • payment is processed through Stripe or another identified payment provider;
  • the subscription fee is charged at the beginning of each billing period;
  • unused allowances expire at the end of each billing period; and
  • cancellation takes effect at the end of the current paid billing period.

You may cancel through available account settings or by contacting info@oopsnoinvoice.com.

Cancellation prevents future renewal but does not normally result in a refund for a billing period that has already started.

Except where required by law or expressly agreed otherwise:

  • subscription fees are non-refundable;
  • partial months are not refunded;
  • unused document allowances are not refunded; and
  • no prorated refund is provided after cancellation.

12. Failed payments#

If a renewal payment fails, we may retry the payment method and notify you.

A seven-day grace period may be provided following the failed payment.

If payment remains outstanding after the grace period, we may:

  • suspend document intake;
  • suspend document processing;
  • restrict access to generated output;
  • prevent new document submissions; or
  • terminate the subscription.

You remain responsible for any unpaid amounts that became due before suspension or termination.

13. Price changes#

We may change subscription prices by providing at least 30 days’ advance notice.

A price change will normally apply from the next renewal occurring after the notice period.

You may cancel the subscription before the new price takes effect.

Continued use after the price change takes effect constitutes acceptance of the updated price.

14. Service availability#

The Service is provided on a reasonable-efforts and “as available” basis.

We do not guarantee:

  • uninterrupted availability;
  • error-free operation;
  • a particular processing time;
  • permanent availability of any feature;
  • successful delivery of every email;
  • successful processing of every document;
  • compatibility with every document format; or
  • any uptime percentage.

The Service may be unavailable due to:

  • maintenance;
  • software errors;
  • security incidents;
  • internet or email-delivery failures;
  • infrastructure failures;
  • AWS outages;
  • OpenAI or other AI provider outages;
  • Stripe or payment provider outages;
  • third-party service changes;
  • legal or regulatory requirements; or
  • circumstances outside our reasonable control.

We may conduct scheduled or emergency maintenance without liability.

15. Changes to the Service#

We may modify the Service to:

  • add or remove functionality;
  • improve security;
  • comply with legal requirements;
  • replace third-party providers;
  • update artificial intelligence models;
  • change document-processing methods;
  • introduce technical limits;
  • respond to operational risks; or
  • discontinue features that are no longer commercially or technically practical.

Where a change materially reduces the main functionality of a paid subscription, we will provide reasonable notice where practicable.

16. Discontinuation of the Service#

We may permanently discontinue the Service.

Except in urgent security, legal, financial, or third-party dependency circumstances, we will aim to provide at least 60 days’ notice before permanently discontinuing the paid Service.

During the notice period, Customers should export their available Customer Content and generated output.

We are not responsible for a Customer’s failure to export information before the stated discontinuation date.

17. Suspension and termination#

We may suspend or terminate an account where:

  • fees remain unpaid;
  • these Terms are violated;
  • the Service is used unlawfully;
  • use creates a security or operational risk;
  • the Customer attempts to bypass limits;
  • Customer Content contains malware or prohibited material;
  • the Customer interferes with the Service;
  • the Customer infringes third-party rights;
  • continued processing may violate applicable law; or
  • the free-pilot account remains inactive for an extended period.

Where reasonably practicable, we will provide notice and an opportunity to correct the issue.

We may suspend access immediately where necessary to:

  • prevent harm;
  • respond to a security incident;
  • prevent unlawful processing;
  • protect another customer;
  • protect the Service; or
  • comply with a legal obligation.

You may stop using the Service and request account closure at any time.

18. Account closure and deletion#

You may delete individual documents where this functionality is available.

You may export available documents and generated data before closing the account.

Following account closure, Customer Content will normally enter a temporary recovery period of 30 days.

During the recovery period, restoration may be possible but is not guaranteed.

After the recovery period, we will delete or irreversibly anonymise Customer Content, including:

  • original inbound emails;
  • uploaded attachments;
  • extracted text;
  • document metadata;
  • classifications;
  • transaction information;
  • matching results; and
  • generated document bundles.

We may retain limited information where necessary for:

  • tax and accounting records;
  • payment records;
  • fraud prevention;
  • security investigations;
  • enforcement of these Terms;
  • establishment, exercise, or defence of legal claims; or
  • compliance with legal obligations.

The MVP does not currently maintain separate long-term backups of Customer Content. If backup functionality is introduced later, deleted data may remain in protected backup systems for a limited period before automatic deletion.

19. Security#

We use reasonable technical and organisational safeguards intended to protect Customer Content.

These may include:

  • encryption in transit;
  • encryption at rest;
  • access controls;
  • tenant separation;
  • logically separated storage;
  • restricted administrative access;
  • monitoring;
  • secure cloud infrastructure; and
  • security-focused development practices.

Customer data may be stored and processed using Amazon Web Services infrastructure, including separate or logically segregated cloud-storage resources.

No system can be guaranteed to be completely secure. We do not warrant that unauthorised access, loss, corruption, delay, or disclosure can never occur.

You must notify us promptly if you suspect that your account, email intake address, or credentials have been compromised.

20. Third-party services#

The Service relies on third-party providers, which may include:

  • Amazon Web Services;
  • OpenAI;
  • Stripe;
  • email-delivery or email-receiving providers;
  • authentication providers;
  • monitoring providers; and
  • other infrastructure or software providers.

We may replace or add providers where reasonably necessary to operate the Service.

We are not responsible for failures caused solely by third-party systems outside our reasonable control.

Your use of certain third-party functionality may also be subject to that provider’s applicable terms or notices.

21. Intellectual property#

MB Jūla and its licensors retain all rights, title, and interest in:

  • the oopsnoinvoice.com website;
  • the application;
  • software;
  • source code;
  • databases;
  • workflows;
  • algorithms;
  • artificial-intelligence prompts;
  • matching logic;
  • designs;
  • user interfaces;
  • branding;
  • documentation;
  • trademarks; and
  • other components of the Service.

Except for the limited right to use the Service under these Terms, no intellectual-property rights are transferred to you.

You retain ownership of Customer Content.

You may use, export, and share the output generated for your account, including:

  • organised documents;
  • extracted document data;
  • classifications;
  • transaction lists;
  • matching results; and
  • monthly document bundles.

Your right to use generated output does not give you ownership of the underlying software, algorithms, workflows, or Service architecture.

22. Feedback#

You may provide ideas, suggestions, comments, or other feedback about the Service.

You grant MB Jūla a worldwide, perpetual, irrevocable, royalty-free right to use, modify, incorporate, and commercialise that feedback without restriction or payment.

This does not authorise us to publish your confidential Customer Content as feedback.

23. Acceptable use#

You must not:

  • reverse engineer the Service except where such restriction is prohibited by law;
  • attempt to discover source code, algorithms, prompts, or security controls;
  • scrape or systematically extract Service data;
  • resell or provide access to the Service without permission;
  • bypass usage, document, account, or technical limits;
  • interfere with normal operation;
  • perform unauthorised penetration testing;
  • access another customer’s information;
  • submit excessive automated requests;
  • impersonate another person or business;
  • use the Service to violate applicable law; or
  • use the Service to develop a competing service through systematic copying.

24. No warranties#

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available.”

MB Jūla disclaims all express and implied warranties, including warranties of:

  • accuracy;
  • completeness;
  • reliability;
  • availability;
  • merchantability;
  • fitness for a particular purpose;
  • non-infringement;
  • error-free operation;
  • accounting compliance;
  • tax compliance; and
  • suitability for regulatory reporting.

We do not warrant that:

  • every document will be received;
  • every document will be recognised;
  • all information will be extracted correctly;
  • all bank transactions will be parsed correctly;
  • all documents will be matched correctly;
  • all missing documents will be identified;
  • generated bundles will be complete; or
  • use of the Service will prevent accounting, tax, filing, or payment errors.

25. Limitation of liability#

To the maximum extent permitted by applicable law, MB Jūla will not be liable for:

  • incorrect document classification;
  • incorrect data extraction;
  • incorrect transaction parsing;
  • incorrect document-to-transaction matching;
  • failure to detect a missing document;
  • duplicate or omitted documents;
  • incorrect filenames or accounting periods;
  • incomplete document bundles;
  • accounting or bookkeeping errors;
  • tax errors;
  • regulatory filing errors;
  • missed deadlines;
  • penalties, interest, or fines;
  • decisions made on the basis of Service output;
  • loss of profit;
  • loss of revenue;
  • loss of business;
  • loss of opportunity;
  • loss of goodwill;
  • indirect or consequential loss;
  • loss caused by an accountant, adviser, employee, contractor, or other third party;
  • failure of AWS, OpenAI, Stripe, email providers, or another external service;
  • loss caused by Customer Content being inaccurate or unlawful; or
  • loss caused by unauthorised account use resulting from the Customer’s failure to protect credentials.

25.1 Free pilot#

The free pilot is provided without charge and is used entirely at the Customer’s own risk.

To the maximum extent permitted by law, MB Jūla will have no liability arising from or relating to the free pilot, except for liability that cannot legally be excluded.

25.2 Paid subscriptions#

For paid subscriptions, MB Jūla’s total aggregate liability arising from or relating to the Service or these Terms will not exceed the total subscription fees paid by the Customer to MB Jūla during the 12 months immediately preceding the event giving rise to the claim.

If the Customer has used the paid Service for less than 12 months, the cap will equal the fees actually paid during that shorter period.

25.3 Non-excludable liability#

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

26. Indemnification#

To the extent permitted by law, you agree to indemnify and hold MB Jūla harmless from third-party claims, losses, costs, and reasonable legal expenses arising from:

  • Customer Content;
  • your unlawful use of the Service;
  • your breach of these Terms;
  • your infringement of third-party rights;
  • your lack of authority to submit Customer Content;
  • your failure to provide legally required privacy notices; or
  • your failure to establish a lawful basis for processing personal data.

This section does not require you to compensate MB Jūla for losses caused by MB Jūla’s own unlawful conduct.

27. Confidentiality#

Each party may receive non-public business, technical, financial, or commercial information belonging to the other party.

The receiving party must:

  • use confidential information only for the purposes of the Service;
  • protect it using reasonable safeguards; and
  • not disclose it except to personnel, professional advisers, and service providers who need access and are subject to confidentiality obligations.

These obligations do not apply to information that:

  • is publicly available through no breach of these Terms;
  • was lawfully known before disclosure;
  • is independently developed without using confidential information;
  • is lawfully received from another source; or
  • must be disclosed by law or binding legal process.

28. Privacy and data protection#

Use of the Service is also subject to the oopsnoinvoice.com Privacy Policy.

Where MB Jūla processes personal data contained in Customer Content on the Customer’s behalf, applicable processor terms and any Data Processing Agreement form part of the contractual relationship.

The Customer acknowledges and authorises the use of subprocessors reasonably required to provide the Service, including cloud, artificial-intelligence, email, authentication, monitoring, and payment providers.

Where required, we will provide notice of material changes to subprocessors and an appropriate opportunity to object.

29. Communications#

We may send Service-related communications by email or through the application.

These may include:

  • account notices;
  • security alerts;
  • processing alerts;
  • billing notices;
  • failed-payment notices;
  • subscription changes;
  • changes to these Terms;
  • planned discontinuation; and
  • legally required notices.

You are responsible for maintaining a valid email address and reviewing communications sent to it.

30. Changes to these Terms#

We may update these Terms.

For non-material changes, we may:

  • publish the updated Terms;
  • update the “Last updated” date; and
  • provide an in-application or email notice where reasonably appropriate.

Continued use of the Service after a non-material update takes effect constitutes acceptance of the revised Terms.

For material changes, we will provide at least 14 days’ advance notice and may require you to accept the updated Terms explicitly.

Material changes may include:

  • introducing paid subscriptions;
  • materially changing billing rules;
  • materially changing liability provisions;
  • materially changing Customer Content processing;
  • introducing a significantly different data use;
  • materially reducing Customer rights; or
  • changing dispute-resolution rules.

Where you do not agree to a material change, you must stop using the Service and cancel the account before the change takes effect.

The first transition from the free pilot to a paid subscription will require an active plan selection and express acceptance. Free users will not be charged automatically.

31. Governing law#

These Terms and any dispute, claim, or non-contractual obligation arising from or relating to them or the Service are governed by the laws of the Republic of Lithuania.

Before starting formal legal proceedings, the parties will attempt in good faith to resolve the dispute through written communication and negotiation.

Any notice of dispute should be sent to:

info@oopsnoinvoice.com

If the dispute cannot be resolved amicably, it will be submitted to the competent courts of the Republic of Lithuania, unless mandatory applicable law requires otherwise.

32. Language#

These Terms may be made available in English and Lithuanian.

The English version will prevail in the event of inconsistency, ambiguity, or conflict between the language versions, except where applicable mandatory law requires otherwise.

33. Assignment#

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign these Terms as part of:

  • a merger;
  • acquisition;
  • corporate reorganisation;
  • sale of the Service;
  • transfer of substantially all relevant business assets; or
  • transfer to an affiliated entity.

Where required, we will notify you of such a transfer.

34. Force majeure#

Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, including:

  • natural disasters;
  • war;
  • terrorism;
  • civil unrest;
  • government action;
  • power or telecommunications failures;
  • widespread internet outages;
  • cloud infrastructure failure;
  • labour disputes;
  • cyberattacks;
  • epidemics;
  • legal restrictions; or
  • failure of critical third-party providers.

This section does not excuse payment obligations that arose before the force-majeure event.

35. Severability#

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be interpreted or replaced to reflect its intended commercial purpose as closely as legally possible.

36. No waiver#

A failure or delay in enforcing a provision of these Terms does not waive the right to enforce it later.

A waiver is effective only if made expressly and in writing.

37. Entire agreement#

These Terms, the Privacy Policy, any applicable Data Processing Agreement, and any subscription or order information presented at purchase constitute the agreement between MB Jūla and the Customer regarding the Service.

They replace prior discussions, representations, or understandings relating to the same subject matter.

Where a separately signed agreement expressly conflicts with these Terms, the separately signed agreement will prevail to the extent of the conflict.

38. Contact#

Questions, complaints, termination requests, and legal notices may be sent to:

MB Jūla Company code: 306970132 VAT number: LT100018893315 Registered address: Eduardo Andrė g. 14-5, LT-02232 Vilnius, Lithuania Email: info@oopsnoinvoice.com